Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the perfect New York fit.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
What materials do you use in your garments?
Udel NY prioritizes premium fabrics, including organic cotton, high-grade wool blends, and sustainable synthetics. Material details are listed on every product page.
Do you ship internationally?
Yes, we offer worldwide shipping. Customs duties and taxes are calculated at checkout for most major international destinations.
How do I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status directly through your Udel NY account.
Are your products ethically manufactured?
Absolutely. We partner with certified factories that ensure fair wages, safe working conditions, and ethical production standards.